Monkee's of Greenville

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Return & Exchange Policy

At Monkee’s of Greenville, we want you to be happy with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in sale-able/unused condition. Simply follow the guidelines below.

  •  Full-priced merchandise, must be postmarked for return within 5 days of receipt.
  •  Full-priced merchandise postmarked between 6 and 10 days of receipt, will be accepted, but as store credit only
  •  Unfortunately, we cannot exchange, replace or credit monogrammed or personalized items.
  •  Items sold ‘On Sale’ or ‘Clearance’, can not be returned under any circumstances, these are considered a ‘Final Sale’
  •  Items received that have been postmarked after 10 days of receipt, will be returned to customer with shipping being charged back to customer
  •  No returns on Monkee’s Gift Cards
  •  If you feel you may not be able to meet these deadlines, email us upon receipt of merchandise at girls@monkeesofgreenville.com

 

Returns:

In-Store

Present the merchandise to any associate at Monkee’s of Greenville only, with the original receipt or gift receipt.


By Mail

  1. Enclose the completed Merchandise Return Form * with your shipment.
  2. For future reference, retain a copy of the Return Merchandise Form and receipt.
  3. Send in original packaging by UPS, FedEx, or USPS , insure package and retain tracking number for your reference, send to the following address:

    Monkee’s
    698 East Arlington Blvd.
    Suite A
    Greenville, NC 27858

Exchanges:



 
In-Store: 

You may exchange your merchandise at Monkee’s of Greenville only. Simply bring your merchandise and your receipt, or gift receipt

By Mail: 


If you wish to get a different item or size, please return your original merchandise, along with the Merchandise Return Form *. Note on form the new item/size you wish to receive as your exchange. Standard shipping will be provided free of charge on your exchange order for US shipments, International shipments will be charged shipping based on the Monkee's International Shipping Rates chart.


Sales Tax

Sales tax of 7% will be charged for purchases shipped to North Carolina

No sales tax is charged on the purchase of a Gift Card. 

 

*click on the Return Form link below to access and print our Return Merchandise Form

Return Form

 

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